Camaraderie of GlobalTix


A Small Office and A Prediction

“6 years ago, we were just a team of 6 in a small office at Butterfly Park with one dream. To make an impact in the tourism industry with a technology that was considered an outlier at its time. At that time, digital bookings were not considered the norm. Traditional bookings were still the dominant booking method, but 6 years later, the industry understood GlobalTix and all of us here, “said CEO Chan Chee Chong (“CCC”) with a firm voice “were a part of the difference.”

Dominance of Digital Bookings

Unlike his normal relaxing side, CCC was focus and firm. It was made clear to all of us present then that yes, we are now more comfortable, but that doesn’t mean we should lose focus on what made GlobalTix special. 5 years later, he believes there will be a total dominance of digital bookings and the traditional ways of the booking will be dead. Therefore, he requested that we enjoy being part of this revolutionary wave.

Soul of GlobalTix

True to the core of his message, CCC said there were unavoidable changes at our old office which he hopes to rectify moving forward in the bigger office. “The culture of GlobalTix has always been about its people, the camaraderie of everyone from the top to the bottom. People might leave, but even when they do, they will still bring a part of GlobalTix with them.”

With that, new changes will be implemented in the effort to ensure we never lose the soul of GlobalTix

  • There will be an A.M.A session where anyone can ask anything from our CEO
  • Coaching classes will be provided for everyone ranging from IT to Business to Operations
  • There will be 1 on 1 engagement with the CEO every month
  • COO will start doing projects that people from the different department will be involved in

With all said and done, GlobalTix is hiring and for anyone with an ambition to be part of a revolutionary wave, send us an email at [email protected]

GlobalTix Founders

Singapore-headquartered GlobalTix, a provider of e-ticket distribution solutions for the travel and tourism industry, has secured S$12.5 million (US$9.13 million) in a growth investment round from existing investor Tin Men Capital.

Founded by brothers Chan Chee Chong and Chan Chee Kong, GlobalTix operates an e-ticket distribution platform for offline and online travel agencies. With the platform, tourist attractions and activity providers across Asia are able to manage their inventory to a global partner network.

The cloud-based electronic ticketing platform provides partners and attractions with many features such as real-time sales, pricing & distribution, product bundling (e.g., city passes), and data analytics.

The company claims it currently handles more than US$75 million worth of transactions on its platform annually. It works with sector giants such as Universal Studios Singapore, Singapore Zoo, Kidzania Singapore & Thailand, Waterbom Bali, Singapore Airlines, and Viator and Trip Advisor.

“Although the GlobalTix platform already covers inventory for attractions across Asia, we realise that we can do even better by learning from the success of our coverage of tours and attractions providers in Singapore, and repeating that model by investing in having a direct presence in the key in-bound tourism markets in Asia. As such, the timing is right for bringing in growth capital now to accelerate this expansion,” says Chan Chee Chong, CEO of GlobalTix.

GlobalTix currently has offices in Singapore, Indonesia, Thailand and the Philippines.

Tin Men was launched in March this year by Ravi (previously Head of South Asia Investments at JAFCO Asia Pacific), Jeremy Tan (formerly at Morgan Stanley and Puma Energy), and Benjamin Tan (a seasoned serial entrepreneur and angel investor).

In August this year, the fund with a corpus of US$100 million announced the first close and also investments in two startups, namely Overdrive IOT and GlobalTix.

by Sainul Abudheen K (e27.co)

GlobalTix CEO on the Future of Booking in Asia


What’s the state of booking tech in Asia? Here’s a take from a Singapore CEO who’s driving change in the region.

by Jenna Blumenfeld | Jun 22, 2019

source: https://arival.travel/globaltix-ceo-on-the-future-of-booking-in-asia/

Online booking of tours, activities and attractions is rapidly accelerating, and underpinning this is software that can serve the rising tide of travelers who want to book experiences online—and want to book them now.

GlobalTix CEO CC

We caught up with CC Chan, CEO and founder of GlobalTix, which offers reservation and distribution technology in the Asia-Pacific region, to get his thoughts on how tech is advancing operators and end-consumers alike—and what the future of online booking could look like.

What have the most important travel technology innovations been in the past two years?

It’s probably not so much of innovation, but one of a landscape change. It’s the availability of mobile and cheap overseas data plans. This “technology” opens up an immense amount of opportunities in in-destination products. With data, people are surfing the web when they are in their destination country, searching for what’s good to eat, where to play and what to experience. It allows us to engage our customers while they are in-destination. There are also opportunities for us to know their location, to up-sell or simply to communicate with them.

What is the biggest growth barrier for owners of tours, activities and attractions?

The biggest challenge to owners today is catering to a highly fragmented customer base, ranging from fully independent travelers, group travelers, luxury versus budget travelers and country-specific requests. The challenge is also serving the needs of instant gratification, such as ease of delivering information, instant confirmation and convenience.

In order to cater to this, the solution is technology adoption. Adopting technology allows owners to reach out to their customers and customize specific products and programs for the diverse requirements. Technology is key to stay relevant.

How are travelers booking tours, activities and attractions differently today than they did in the past?

They’re booking via mobile phone, only when they are in their destination. Travelers also want instant confirmation.

What does the landscape of reservation and ticketing technology look like in the future?

We should look at the hotel industry to give us some clues to what the future looks like. Almost no hotels build their own reservation systems. Everyone is using some form of off-the-shelf technology with customizations, and link to one of the global distribution systems. Attraction channel managers are going to be common as well. [Channel managers are systems that enable connectivity to multiple distribution channel]. The pie is going to be huge enough for many players to be in.

What’s your plan to reach tour operators who are still using outmoded systems or pen and paper?

Information is easily available on the Internet today. We need to put ourselves out there whenever tours operators decide to embark on their digital transformation journey. Our plan is to have support offices around Asia so that we can help these operators on their digital journey.

It’s not just about providing the solution. It’s about understanding operator businesses and how best we can leverage different solutions.

If you had one piece of advice for the Arival community of tours, activities and attractions, what would it be?

Always, always focus on the end consumer. See what your end-consumer wants: Where do they wish to book? How do they want to have their experience? What price are they willing to pay for the experience? It’s never about the online travel agencies, or the agents or any other things.

Webintravel (WIT): Cloud Based E-Ticketing Platform, GlobalTix, Closes S$12.5M Funding Round

GlobalTix_founders

GlobalTix was founded by brothers Chan Chee Kong (COO) and Chee Chong (CEO) in 2014 after noticing that the tours and activities segment did not have a GDS in the same way airlines and hotels do.

The capital will be used to accelerate GlobalTix’s growth and its expansion in key Asia markets. The company has already grown its presence to Singapore, Indonesia, Thailand and the Philippines.

Since WiT’s interview with GlobalTix in early 2017, the startup was cash-flow even and had raised at leased USD$2M in Series A funding in 2016. It was saw approximately $45-50 million in transactions annually. Now, it handles over US$75 million-worth of transactions annually, working with larger-scale attractions such as Universal Studios and KidZania.

Said Chee Chong, “Although [GlobalTix] already covers inventory for attractions across Asia, we realise that we can do even better by learning from the success of our coverage of tours and attractions in Singapore, and repeating that model by investing in having a direct presence in the key in-bound tourism markets in Asia.”

GlobalTix acts as a cloud-based marketplace for merchants and travel agents, its ticketing system being the unifying element. Travel partners and merchants can manage their distribution and revenue as well as collaborate and create appealing ticket bundles that effectively target consumers.

Now, the founding brothers’ focus is set on developing a long-term strategy. “Our [success] depends on our ability to innovate and improve, so that more merchants across Asia, however big or small, can benefit from our technology and a global marketplace. This requires not just funds, but expertise in scaling,” said Chan Chee Kong (CEO, GlobalTix).

By Marissa Trew (<a href = “https://www.webintravel.com“>webintravel.com</a>)

Global Travel Trade Distribution Platform, GlobalTix, Raises Growth Round From Singapore-Based B2B VC Firm Tin Men Capital

GlobalTix agrees S $ 12.5 million in capital-raise to accelerate expansion to other Asian markets.

GlobalTix Pte Ltd, a Singapore-headquartered start-up founded by brothers Chan Chee Chong and Chan Chee Kong, announces the completion of a growth investment round from Tin Men Capital.

GlobalTix owns and operates an e-ticket distribution platform serving the tourism industry by helping to connect tourist attractions with online and offline travel agents across the globe. With the platform, tourist attractions and activity providers across Asia are able to leverage on cutting edge technology to list and manage their inventory to a global partner network. These partners in turn are able to satisfy end-consumer demands via real-time bookings and the convenience of a single paperless ticket that is accepted across several attractions and activity operators. The cloud-based electronic ticketing platform provides partners and attractions with many features such as real-time sales, pricing & distribution, product bundling (e.g., city passes), data analytics and more. The company currently handles more than US $ 75 million worth of transactions on its platform annually, and works with sector giants such as Universal Studios Singapore, Singapore Zoo, Kidzania Singapore & Thailand, Waterbom Bali, Singapore Airlines, Viator and Trip Advisor, among many others.

Tin Men Capital is a South-East Asia-focused, operationally intensive, B2B venture capital firm. The firm is licensed by the Monetary Authority of Singapore and run by venture investor-operators Murli Ravi, Jeremy Tan and Benjamin Tan. (For more information, please visit www.tinmen.asia.)

“Although the GlobalTix platform already covers inventory for attractions across Asia, we realize that we can do even better by learning from the success of our coverage of Tours and Attractions providers in Singapore, and repeating that model by investing in having a direct presence in the key in-bound tourism markets in Asia. As such, the timing is right for bringing in growth capital now to accelerate this expansion,” says Chan Chee Chong, CEO of GlobalTix, who is himself a seasoned domain specialist having spent his career in the Travel and Attractions industry, with Singapore Airlines and Sentosa Development Corporation.

“We are very clear that our long-term success depends on our ability to innovate and improve, so that more merchants across Asia, however big or small, can benefit from our technology and a global marketplace. This requires not just funds, but expertise in scaling, which is why we warmly welcome Tin Men as the perfect match for us,” remarks Chan Chee Kong, COO of GlobalTix, a financial services industry veteran and the elder of the brothers.

Tin Men co-founder, Jeremy Tan, adds: “GlobalTix have proven outstanding traction in what they had set out to do, while executing with the values and work ethic which is totally aligned with our own, as displayed by the Chan brothers and their team. We are elated to come together to chart the future together across South-East Asia, the broader Asia Pacific region and beyond. Already, we have identified markets and partners from our operating network to kickstart the effort.”

GlobalTix currently has offices in Singapore, Indonesia, Thailand and the Philippines.

For interview requests, please contact: Chan Chee Kong ([email protected])

For more details, download the PDF copy below:

GlobalTix Raises Growth Round – Press Release – 29Nov2018

Travel Weekly Asia: eTicketing travel platform Globaltix launches in Singapore

Gone are the days of buying and selling physical tickets to attractions. With e-tickets, travel agents can engage and pre-sell to “invisible travellers/customers” who are increasingly booking online, says Chan Chee Chong, CEO of Globaltix at Bash (Build Amazing Startups Here) in Singapore on November 18.

Gone are the days of buying and selling physical tickets to attractions.

With e-tickets, travel agents can engage and pre-sell to “invisible travellers/customers” who are increasingly booking online, says Chan Chee Chong, CEO of Globaltix at Bash (Build Amazing Startups Here) in Singapore on November 18.

This is the key premise behind Chan’s cloud-based e-ticketing platform, which he started with his brother Chee Kong (who is the COO) in April 2013.

After undergoing an upgrade with enhanced featured and improved capabilities, the platform re-launched this year with the support of Singapore Tourism Board (under the Business Improvement Fund).

Globaltix enables merchants (attractions and F&B outlets) and travel partners to access and distribute travel-related products conveniently via a single marketplace.

Attractions can customise visitor experience by tapping on analytics of tourist patterns, while travel partners are able to bundle and customise products, as well as manage their sub-agents via the platform.

“Essentially, we aim to do two things for our partners: drive revenue, and increase operational efficiency,” asserted Chee Chong.

The platform has received strong support from the industry so far, with major attractions like Universal Studios Singapore, Wildlife Reserves Group and Gardens by the Bay already signed on, and travel partners such as Singapore Airlines, Trade Winds, Nam Ho Travel Services and Star Holiday Mart who are utilising their ticketing solution.

Currently, it has offices in Bangkok, Indonesia and Philippines with plans to venture into about 20 cities around the region in the next two to three years.

According to Singapore Tourism Board’s Chief Technology Officer, Quek Choon Yang, Globaltix is “a good example of the outcome that STB seeks”, in terms of using technology to adapt to travellers’ habits, and driving change in the travel industry.

For travel agents, it helps in optimising revenue and sales.

Said Dominic Ong, managing director of Star Holiday Mart who started using Globaltix this year, “In the past, we controlled our attractions using physical tickets and bought them in bulk…this means that we sometimes run into the problem of holding expired tickets, which affects revenue.

“With Globaltix, we can better control the stock and our revenue; it’s also more convenient as we can send the tickets to our customers via email.”

When it comes to the platform’s usability, Ong said that he took just thirty minutes to understand how it works.

“Even my 50-year-old staff had no problems using it,” he added.

by Lee Xin Hui (Travel Week Asia)