We are a fast-growing company with solutions dedicated to attractions, tours & activities, looking for a self-starter and motivated Operations Executive. He/She will be involved in the day-to-day operations, covering various aspects of e-ticketing operations management and customer support.

Day-to-day operations

Oversee customer support activities, including inquiries, issue resolution, and escalations, ensuring timely and satisfactory responses

Collaborate with cross-functional teams to address user concerns, platform issues

Products and order management in system

Daily inventory reconciliation

Maintain accurate database

Proactively identify opportunities for process improvement, automation, and innovation to enhance operational efficiency and customer experience

Handling Ad-Hoc Project

Requirements:

Shift work/Roster: 5 days work, between Monday to Sunday (including Weekends and PH)

Diploma, or Degree holders in any discipline are welcome to apply

At least 1 Year(s) of working experience in the related field is required for this position.

Required Skill(s): Operations Management, Customer Service

Positive mindset and a passion in providing excellent guest service

Proficiency in both English and Mandarin (to liaise with Mandarin speaking customers)

We are looking for an independent, self-starter, motivated General Manager / Director based in Kuala Lumpur, Malaysia responsible for cultivating, maintaining and increasing market share by satisfying market demands in a challenging and competitive environment. Responsible for leading the aggressive development and implementation of sales strategies and tactics with the objective of attracting travel agents to come on-board GlobalTix system that have an interest or connection to leisure travel, including attraction tickets, tours, activities, F&B, transportation and other general tourism interests. He/She participates in and leads the general sales efforts to promote and sell products via GlobalTix system. This position requires building and managing strong meetings industry relationships regionally with experience in forging relationships with DMCs, Online Travel Agents and Traditional Travel Agents.

These duties and responsibilities are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be a complete list of all duties, responsibilities, and/or skills required. Other tasks may be assigned as needed.

• Develop strategic plan for optimized productivity
• Seek out opportunities for expansion and growth by developing new business relationships
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
• Combing the markets; researching and fully developing market segment targets; development and execution of sales campaigns, and industry interaction.
• Primary external responsibility is to promote travel products via GlobalTix system to travel agents in Malaysia and Worldwide.
• Maintains positive and cooperative relationships with key decision makers in the travel agencies on coordinated sales efforts.
• Collaborate on strategic planning with internal staff to establish departmental goals, develop sales materials, branding and promotions to increase sales.
• Represents GlobalTix locally and out-of-town with a primary sales focus of potential outbound travel agents
• Contacts prospective travel agents to initiate sales efforts.
• Ensures that sales efforts are progressing and meeting goals, targets, etc.
• Attends and participates in trade shows, industry meetings, sales efforts, bid presentations, and sales calls to promote GlobalTix as a system platform to gain access to more than 100K products.
• Develops and conducts personal marketing and promotional visits to potential clients and makes presentations in bidding on groups.
• Perform related duties and responsibilities as required.

• Candidate must possess at least Bachelor’s Degree in Business/Hospitality/Tourism or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Strong desire for tourism sales with focus on career and industry growth
• Must possess the ability to work in a fast-paced work environment.
• Must be well organized with the ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty.
• Ability to demonstrate exceptional skills in sales, customer relations, communications, and problem solving.
• Ability to work independently, exercising good judgment, and initiative.
• Candidate with tourism experience will have an added advantage.
• Excellent verbal and written communication skills in English.
• Required Skill(s): Account Management, Sales Negotiation, Client Engagement Skills, Analytical Thinking.
• Task-Oriented, Independent and Sales-Driven.